Linden Lab: Come Talk To Me

October 5, 2010

If someone were to ask me, “Is Second Life progressing?”  Sadly, my answer would be, “I don’t know.”  Why?  Although I’d like to think that I’m a regular and somewhat well-informed customer, I’d have to say that I don’t have the slightest clue where Linden Lab is trying to bring Second Life. Yes, Linden Lab has been busy, but with a recent  run of what appear to be disconnected business decisions, I can’t exactly say at what.

Linden Lab’s lack of transparency and tendency toward miscues with the community are nothing new.  Effective communication with their customer base simply doesn’t seem to be in the organizational DNA.   Flawed as that communication may have been over the years, there was often a sense of collaboration or even belated responsiveness that helped create a feeling that things were moving forward.  I simply haven’t seen that in some time.  Philip Rosedale expressed the Fast, Easy, and Fun vision for Second Life at the end of July,  but since that time, little has come out since then to describe how they plan to get there.  To top it all off, the mood among Residents can best be described as anxious; it wouldn’t take anyone looking for very long in the SL blogosphere and associated forums to figure that one out.  I can’t help but think the heightened anxiety is correlated to lack of clear communication.

I may be an idealist, but I’m a realist as well; I get that Linden Lab is a business trying to maximize profits.  That said, I also believe communicating and profitability aren’t mutually exclusive.  So rather than guessing at how to glue all the random acts of progress together, I would like to make a simple request of Linden Lab.  (And I doubt any Lindens read my blog, but I’m all for putting it out there.)  And what is that request?  It’s:

If you would like us to come with you, please tell us where you want to go.

I’m not certain if anyone can answer that right now, but it sure would be lovely to hear something.  Thank you ever so much.



  1. Let’s see if I remember this one right… I’ve been playing this song, Downside Up, and Secret World quite a bit recently.

    Peter Gabriel wrote this after he and his wife separated, and it hurt his relationship with his daughter.

    Later on:

    The imagery of being at the end of your rope with technology, straining against it for human contact but failing, ultimately caged by it (phonebooth) is powerful.

    (I think that’s Paula Cole there, but he did sing it with his daughter on another tour.)


  2. Wow. That is a great video! (actually, I like it much better than the version I posted…it might be worth a switch. :P) He’s got some very moving and poignant songs.

    I might have been a wee bit heavy-handed with the choice of this song, but I do love it and I think the plaintive tones of wanting to know what is going on with LL fit just a little. It was either that or This Is Not A Love Song by Public Image Ltd ( http://www.youtube.com/watch?v=mtIHTUWlYTA&p=D39452F8D9D7C6DB&index=6&feature=BF ) but I was fearful that people would take it from the literal not ironic sense.

  3. Great post Charlanna! One of the first things they teach in communication classes is that you must restate what you heard the other person say to make sure the message was correct.

    IMHO, it often feels that we are getting drive by announcements where we are told something that is confusing and feels hurtful and the people giving the messages have already left the building…leaving us to figure it out on our own.

    I’m like you, while I’m an idealist, I also can often see the other sides of the issues. Right now, the lack of communication is very frustrating and frightening.

    -= Mur =-

    P.S. Great song! 😛

  4. “If you don’t know where you’re going, any road will take you there.” I believe that’s from Alice In Wonderland. A profound one that.

  5. […] This post was mentioned on Twitter by Mal Burns and Indigo Mertel, Indigo Mertel. Indigo Mertel said: RT @malburns: "Linden Lab: Come Talk To Me" http://bit.ly/bOlXf0 #SL […]

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